Communication - Interviewers Point Of View

Communication

Talking is very easy, but communication, that means an exchange or communion with the other person, requires the greater skill. An exchange which is the communion demands on the way we listen and do speak skillfully, and just not talk mindlessly. Interacting with the fearful, angry, or the frustrated people will be even more difficult, because we are less skillful when we are caught up in such kind of emotions. Do not despair or resign yourself to the lifetime of miscommunication at the work or at home! Good communicators can honed as well as born. Here are few of the tips to get you started.

This will remind us how difficult it is to communicate effectively in any of the organization. The problem is not that we have got the bad people, the problem is that we have got the poor systems. This guide will teach how to overcome the communication barriers and also hone the communication skills.

The Communication is the skill and like any other skills it also requires the practice. It is improved through practice which differentiates the skill from other forms of the knowledge. Understanding a theory of the communication and the effective presentation will not make you brilliant communicator or the presenter but should make you aware of how to maximize a impact of the presentations.

Most important thing to remember is a message which you intend to communicate is most likely to be misunderstood by the listeners. Therefore, in addition to the carefully preparing and presenting the message, stay alert for any of the signs which your audience are mis-interpreting it. It is up to you, a presenter, to continually check if your message have been received, understood, interpreted correctly and is filed in the receivers mind.

Effective Communication Fundamentals

Communication is the complex two-way process, involving encoding, translation and the decoding of the messages. The effective communication requires a communicator to translate their messages in the way which is specifically designed for the intended audience.

Creating and delivering the effective presentation requires basic understanding of a communication process. Most of the business presentations require a clear and an unambiguous communication of the message in the way which can be clearly understood by a recipient.

Tips for Effective Communication

·        Be honest while communicating. Dishonesty will somewhere show up along a line.

·       Take interest in the people you are communicating with. Remember the people are more attracted towards those who have interest in them, and pays more attention to what they say.

·       Think before you speak or put pen to paper: what message you trying to convey? What outcome do you want to elicit?

·        Be direct and not aggressive. Lot of flannelling around can make the people lose interest and miss a vital point.

·        Don’t use the jargon – and acronyms, and also the technical expressions, unless you are sure about that your listeners do understand

·        Write the way as you will speak. Do not fall into a trap of using the long words just because it is written down.

·         Take time. Whether in the speech or in paper, rushing will make you seem nervous, unconfident and like downright scared.

The Interpersonal Communication Skills

Ability to ask the questions and listen are vital to the good interpersonal skills. In fact the empathetic listening is a number one skill which can help to build the relationships.

Ten Tips for Good Interpersonal Skills

·         Listen to the person first. Communication is the two-way process; getting all your message across depends on understanding a other person.

·         Be interested in people you will be communicating with. Remember that the people are more attracted towards those who have interest in them, and therefore will pay more attention to what they will say.

·        Relax. The bad body language like hunched shoulders, fidgeting, the toe-tapping or the hair-twiddling all give a game away.

·       Smile and use the eye contact. It is a most positive signal which you can give.

·       Ask the questions. It is great way to show the people that you really are interested in them.

·       If the other person has different point of view towards you find out why they have such point of view. More you understand reasons behind their thinking more you will be able to understand their point of view or can help them understand your point of view.

·       Be assertive. so that we can try to value their input as your own inputs. Do not be pushy and do not be a pushover. Try for a right balance.

·       When you will be speaking try to be enthusiastic in appropriate context. Use voice and the body language to show this.

·       Immediately don’t try to latch to something which someone has just now said … “oh yes it happened to me” and immediately go on and telling your own story. Make sure that you ask questions about them first and then be careful while telling your story so as not to sound like a competition.

·        Learn from the interactions. If you have a good conversation with someone try to think why it all went well and remember key points for the next time. If it did not go well - again try and learn something out of it.

Body Language

We all do communicate with one another through our look as well as what we do say and how do we sound. In fact what our body is doing while we are talking (i.e. the body language) could often play much greater part in the communication than we do think.

Most obvious form of the paralanguage is the body language or the kinesics . This is a language of the gestures, expressions, and the postures. In North America, for the instance, we commonly use arms and shake hands and say good-bye, point, count, express an excitement, beckon, warn away, a threaten, etc. In fact, we will learn many subtle variations of each of the gestures discussed above and make use of these gestures situation. We will use head to either say yes or to say no, to smile, frown, and wink acknowledgement or flirtation. The head and the shoulder in combination may shrug to indicating that we do not know something about the topic.

The eye contact

The eye contact helps to create the better interaction and the rapport with the listeners. Always try to look at listener at the end of the sentence to reinforce a message in that sentence.

The gesture

The gestures can help to give your voice the extra energy and the confidence Try to gesture on some of the key words – this will give the words a greater emphasis.

The Presence

Adopt ‘Anchor Position’ whenever you do want to keep the body language calm and controlled. While sitting do keep the small of back into back of the chair. This will help and support your posture and do maintain the energy and the confident style. Aim to keep the body language open and be relaxed all the times. Physical attitude can affect the psychological attitude.

The Movement and the Space

Be sensitive towards the people’s space and try not to intrude into it. To achieve the report when speaking to others try to match up the levels –like either both are sitting or standing with a body angled in towards other person.

Presentation Skills

Remember nobody is born as natural speaker. Of course we can bawl the heads off and make heck of the noise when we were been born - but it is is not quite same!

Greatest speakers today have not just become great overnight! They do have spent lot of time practicing reviewing and reading about the way to improve getting the specific one-to-one feedback on how to improve and also having lots of specialized training and the coaching.

It will take time and also effort to read absorb and apply. It will also takes time and efforts to attend the training courses or the seminars and get a good professional training. If we want to differentiate yourself at the work by becoming great presenter however then it is something which is certainly worth investing the time in.

There is the simple structure into which nearly all the presentations must fit. This comprises of the three clearly identifiable parts - Introduction followed by the main body and finally the conclusion.

Often this is expressed as:

·       Tell what you are going to tell them

·       Tell them

·       Tell what you have told them.

The good guide for breakdown of the presentation is 10/80/10 rule - where the introduction and the conclusion are each allotted of 10% of a presentation time with a main body comprising of about 80%. For example the 30 minute presentation should have 3 minutes for introduction and conclusion each and the main body lasting for 24 minutes. This formula may be applied for any length of the presentation - as it do reflects the good breakdown from audience’s perspective.

 

The Art Of Negotiation With The HRs

A complex sales situations should be navigated by the sales professionals who do know how to successfully handle the challenge. Negotiate Success do provides the proven methods to overcome the objections without relying on the price as a solution. This programmed is the non-manipulative, The customer-focused process of ensuring both the sides win, which do leaves the company in the stronger position for the future opportunities.

negotiation is the natural process in the business; both the sides must be fully prepared and if possible should enjoy the process. Through the good negotiation it is possible for both the sides to come out of a deal happy.

The Successful Negotiators Plan

Each of the negotiation will, if are done properly, be concerned with trading the concessions against each other. There will be usually more issues and the variables than could be used for such a trading than is immediately obvious. Good negotiator should consider all the possible variables before meeting, calculate or do estimate what each will cost, then decide which he/she will prefer to use and which others would prepared to use if it came to crunch.

It can’t be emphasized too strongly which the essence of the good negotiating lies in obtaining the concessions from other party which will totally or largely compensate for which you have extended.

What variables can I use?

· price

· discount or rebate

· bonuses

· delivery times

· financing arrangements

· training

· packaging

· spare parts

· deposit arrangements

· balance arrangements

· credit terms

· guarantees

There are many other variables and you will undoubtedly will be able to produce the core list of the variables for most of your common negotiations.

· What each one would cost us at different levels of the business? What will it cost them?

· What each one would be worth to us? What worth would it be to them?

These are the two crucial questions in the effective negotiations because they will start the thought process of: What is cheap for me to give but valuable for the one who gain? Also, What can I value which is cheap for them to agree to? Once you have answer to these questions quickly you will realize that a negotiating can be as art as it is a science.

Different Styles of Negotiation

There are variety of styles of negotiation, depending on the circumstances. Where will you do not expect to deal with the people ever again, and you also do not need their goodwill, it might be appropriate to play the hardball. Here you can seek to win the negotiation, while other person losing out. Many people do go through this situation when they buy or sell the house, that is why buying a house can be such a confrontational and an unpleasant experience.

Similarly, where there is great deal at the stake in negotiation, for an example, in the large sales negotiations, then it might be appropriate to prepare the detail, and use the gamesmanship to gain the advantage.

These approaches usually are wrong for resolving the disputes within the team. If the person plays the hardball, then this will put the other person at the disadvantage. Similarly, using the tricks and the manipulation during the negotiation could severely undermine trust, damaging the subsequent teamwork. While the manipulative person might not be caught if the negotiation is infrequent, this is not a case when the people work together on the day-by-day basis. Honesty and openness are best policies in the team-based negotiation.

Preparing for the Successful Negotiation

Depending on a scale of disagreement, the level of preparation might be appropriate for conducting the successful negotiation. For a small disagreements, excessive preparation could be counter-productive because it do takes time which is better focused in reaching the team goals. It could also be seen as the manipulative because just as it do strengthens your position, it weakens the other person.

If the major disagreement needed to be resolved, preparing thoroughly for that is required, and worthwhile. Think through following points before you could start negotiating.

· Goals:

What you want to get out from the negotiation? What do you expect from the other person?

· Trading:

What you and the other person have which you can trade? What do you and the other person have so that the other wants it? What might you both be prepared to give away?

· Alternatives:

If you do not reach the agreement with him/her, what alternatives you have? Are these things good or bad alternatives? How much it matters if you do not reach the agreement? Will the failure to reach the agreement cut out future opportunities? What alternatives may the other person have?

· The relationship:

What is a history of relationship? Can or should this history impact negotiation? Will there be any of the hidden issues that might influence negotiation? How you will handle these?

· Expected outcomes:

What outcome would people be expecting from the negotiation? What was the outcome in the past, and what precedents been set?

· The consequences:

What are the consequences of winning or losing this negotiation by you? What are the consequences of winning or loosing by the other person?

· Power:

Who has the power in the relationship? Who do controls the resources? Who stands to lose most if agreement is not ben reached? What power does other person have to deliver which you do hope for?

· Possible solutions:

Based on all considerations, what possible compromises might be there?

How to Negotiate

While preparing for the important negotiation, be sure to invest a time which it takes to answer the following questions:

· What are other team’s “hot buttons? What kind of the facts, tactics, or the evidence would they do perceive to be convincing, meaningful, or “powerful?”

· What will they hope to achieve from a negotiation at company level, group level, and also the personal level?

· What could you learn from the other team’s previous negotiations?

· What are other team’s needs and how you can gather the information on their needs?

· Who are all interested parties for the negotiation?

· Are there any of the penalties associated with a negotiation, such as the penalty for the bluffing?

· What are time limits associated with a negotiation both as disclosed and undisclosed?

· Who wants the change and who wants to keep the things in the way as they are?

· What are best means of communication between two teams?

· What is the cost of stalemate for their team and your team too?

· What options you have if you do fail to reach the negotiated agreement?

· How well you have thought through the options?

Negotiation is not the art form - more you practice, better will you become at it. Do the homework and feel confident. Know all your worth. Doing it right requires the preparation, studying the comparative situations, role playing and getting the other perspective.

How to Negotiate

Before reaching a negotiation stage of selling the business, lot of hard work must have been carried out on both the sides. A vendor should ensure his company is totally ready for a sale and any of the potential purchaser must have carried out a due diligence.

The Negotiations could be complex and the time-consuming, and more often than not break down, sometimes at the very late stage; this could be very stressful for both the parties. Saying all this if a right approach is been taken by both the parties from a outset there is better chance of deal being struck which both the parties are happy with.

Prior to research and the due diligence is been invaluable always during any of the negotiation process. It will show vendor that you do have the true picture of their company; this could be used to strengthen the bargaining position. The good purchaser will attempt to discover any of the weaknesses in the company so this could be exploited, on other side the good vendor will do attempt to highlight a company’s strengths.

The use of the basic psychology in a negotiation process is often been used: The common tactic is for a purchaser to try and understand an aspirations of a vendor. Most of the people become emotionally attached to business and could have the personal friends within staff. Understanding this is very important tool for the successful negotiator. The good tactic used by a vendor could be to highlight how well the particular sector is growing year by year and how well an economy is doing and how well a purchaser will fair in future.

Negotiating Your Value

Each new job offer or the performance review is the opportunity to negotiate the base salary, the bonuses, the benefits, stock options and the various other incentives which will add to the job satisfaction and ultimately, provide a more financial security. You will need to take control over your job search before the new job offer and the plan ahead of the time for the annual performance review to reach the ultimate goal of the financial security and the happiness. So are you all prepared to negotiate?

First step in negotiating is making a decision to reach the goal. Once have you made the decision, there is need for you to plan your approach, gather all the supporting information, consider the alternatives and the viewpoints, do communicate specifically, and understand the strengths and weaknesses. You should be able to respond effectively to a negotiating party, and knowing all your competition will enable you to bargain for your position more efficiently and accurately.

Tips to Focus on During the Research and Negotiation:

· Be Persuasive

It is very hard to force your boss to increase the compensation, and by trying to do so could potentially damage the working relationship you currently have. Think about a process as for trying to convince him which it might benefit an organization to pay more to you.

· Do aim high and be realistic

Many researchers have found the strong correlation between the people’s aspirations and results which they do achieve in the negotiation. At same time, you do want to suggest the ideas for which your boss realistically could say yes.

· Start with a right tone which you want

To let your boss to know that you will listen and will try to understand the views. At same time, you do expect boss to do same for you so you could work together to address this issue. Avoid the ultimatums, threats and the other coercive behavior.

· Clarify the interests

Your compensation must satisfy the range of needs, not just the salary. Make sure you do have thought about the other points of value for you as well — like the profit sharing, stock options which vest immediately, the bonus, the greater work responsibilities, the quicker promotion schedule, the increased vacation or the flexible hours.

· Anticipate the boss’s interests

Just like you, your boss do have needs and concerns. To make him to say yes, your ideas should have to address the things which are important for him.

· Create several of the options

The joint brainstorming is a most effective way to find the ideas which satisfy everybody’s interests. It do works best when you do separate it from the commitment — first create the possible solutions, and later decide among them.

· Focus on the objective criteria

It is very easy to make someone to do agree with your proposal if he looks how that proposal is firmly been grounded on the objective criteria, such as what similar firms pay people of like experience or what others in the company make.

· Think through the alternatives

In case if you cannot persuade boss to say yes, you have to backup the plan. Part of the preparation is creating the specific action plan so that you know what will you do if you do have to walk away from a table.

· Do prepare thoughtfully to achieve your goals

This is a only aspect for your negotiations which you can completely control on. To take the advantages of all the above advice, you should have to invest significant amount of time and energy.

· Review to learn

Only way by which you can really improve the ability to negotiate is explicitly to learn from the experiences. After finishing the negotiations, you reflect on what you did which worked well and what you may want to do differently. Ultimately you will be successful in achieving the goal of the financial security and the happiness!

Negotiation Strategies to Maximize Your Salary Offer

Best approach for the negotiation within the team is to adopt the win-win approach, i.e. the one in which both the parties feel positive about a situation when a negotiation is concluded. This will helps to maintain the positive working relationship later on.

This will governs the style of a negotiation. Histrionics and the displays of emotion are clearly inappropriate because they do undermine rational basis of negotiation and will bring the manipulative aspect to it.

Despite this, emotion can be an important subject of discussion. For a team to function effectively, the emotional needs of team members must be fairly met. If emotion is not discussed where needed, the agreement reached can be unsatisfactory and temporary. Be as detached as possible when discussing your own emotions. Perhaps it would be best to discuss your emotions as if they belonged to someone else.

Take some time always to consider the salary offer. Ask for the least of 24 to 48 hours. Silence is the golden - or it could become so - when do you just let it hang up awhile following the initial offer. Do not rush to fill a quiet void.

Weigh any of the offer against a company’s expectations of you in a position rather than your own needs. A company has put itself on line with its offer. Rest assured they do have a cap, but you might have some of the wiggle room based upon how much value a company perceives you could bring them.

Prior to any of the job interview, compare the salaries for the similar positions. Websites such as www.salary.com offer the tools for the research. Knowing own worth and why a company would want to hire you, gives you the bargaining power. The salary offer itself is the testament to fact that a company perceives the value.

Write the “counter-offer” letter thanking the company for all its offer to you, recap why do they say they want you, and will enthusiastically proclaim the desire to join their team provided they will reconsider an amount of their offer. Accept a risk involved with this approach and will be prepared to walk away if it will not work.

Know when it is no longer in the best interest to keep the negotiating and then move on to next opportunity. Usually, if a situation does not feel quite right, it is not. You will not be happy working wherever you do feel you are a proverbial square peg in the round hole - especially if you do feel you were taken advantage of.